About Us | Guide Dogs Shop
Guide Dogs is one of the UK's best known and best-loved charities, providing life-changing support to people with sight loss. When you buy your cards and gifts from Guide Dogs Shop, the Guide Dogs' online charity shop, you are helping to change the lives of blind and visually impaired people.
We've got a great range of fun and fabulous gifts, stationery and homeware for you and your loved ones (and the dog!), including products available exclusively from Guide Dogs. Shop with us knowing that 100% of profits go to Guide Dogs to improve the lives of blind and partially sighted people in the UK.
Guide Dogs Shop Status Update - 9th November 2020
We are sorry that we are currently experiencing significant delays of up to 3 weeks in fulfilling orders.
Unfortunately, and unexpectedly, our third-party fulfilment provider is closing their warehouse operation, and the severe disruption this has caused to their business has had a knock-on effect on us. This has come at a time when we are also seeing continued disruption within our supply chains due to Coronavirus, as well as unprecedented sales demand.
We’re delighted that so many people are choosing to support Guide Dogs by purchasing from our shop, and we’re truly sorry for any inconvenience caused by these delays.
We are now in the process of moving the Guide Dogs Shop over to a new fulfilment provider and we plan to be back up to full order dispatch capacity by the end of November.
If you have any questions you can still contact our friendly customer service team by e-mail at firstname.lastname@example.org or by phone on 0345 143 0197.
Thank you very much once again for your patience and understanding at this difficult time.
100% of profits from the purchases you make on the Guide Dogs Shop go towards our amazing cause, enabling Guide Dogs to help people with sight loss live the life they choose. Read more at Guidedogs.org.uk How Your Money Is Helping.
Coronavirus Update - October 2020
Coronavirus has had a huge impact on Guide Dogs this year and we have had to make a lot of changes to our operations. Read more about the changes to Guide Dogs services and fundraising at Guidedogs.org.uk/Covid19.
We are working closely with our fulfilment partner and suppliers to ensure we are operating safely during the pandemic and following all relevant government guidance.
Guide Dogs Shop & COVID-19 FAQs
Will the disruption caused by Covid-19 impact my order?
We are working hard to ensure the products you want to buy are available and deliveries are made in a timely manner despite the disruption to our supply chains.
We will fulfil your order, but we are currently experiencing significant delays (see above) so please bear this in mind when you place your order. Thank you very much for your patience and understanding.
What if something I want to buy isn’t available?
Unfortunately, the ongoing situation with Coronavirus has affected the supply of some of our products, we’re sorry about this.
We are taking steps to re-stock the shop when items sell out, and if you are ordering on the phone, our customer service team will offer an alternative where possible.
Will my delivery be affected because of Covid-19?
The carrier we use for most of our deliveries is Royal Mail. Read more about how Royal Mail are keeping us safe and connected during the Coronavirus pandemic, at Royalmail.com/Coronavirus
Guide Dogs Shop Satisfaction Guaranteed!
Your satisfaction is our priority. Our friendly team are always on hand to help - plus we promise you a no quibble guarantee. So you can shop with confidence at Guide Dogs Shop. If you want to ask a question or order by phone please call 0345 143 0197.
Standard P&P is £4.99. For our Christmas 2020 catalogue, spend over £40 and get free delivery. Free delivery offer excludes virtual gifts, postage and packing and donations. Other expedited postage options are available at additional costs.